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General Questions

Order Status

- Has my order shipped?

Check your email to see if you have recieved a shipping confirmation

- How do I change quantities or cancel an item in my order?

Simply go to your cart and under the Qty change the quantity. To cancel an item go to the cart and click the trash bin on the left. This will empty your cart of the product

- How do I track my order?

Check your email for a tracking number. If there isn't any, contact an iFunCity service representative at 1-888-672-2939

- My order never arrived.

Any item(s) are considered lost, if it does not reach the buyer address after six (6) weeks of delivery (applicable in the United-States only). After the 6th week, the buyer is eligible for a full refund or a re-ship. iFunCity.com is responsible for the re-shipping fees. However, for all international orders, Processing of Clearance in Customs may cause delays. As for the out-of-stock item(s), if the buyer does not want to wait for an out-of-stock item and if he has already paid by PayPal, then the product price will be directly reimbursed through PayPal. If the buyer does not want to wait for an out-of-stock item(s) and if he has chosen to pay by credit card, then the item and the order will be simply cancelled. The credit card will not be charged.

- An item is missing from my shipment.

If you receive a different item from what you have ordered, you have seven (7) days from the date of receipt to request an unique RMA #. You must return the item(s) in its original condition with all accessories and manuals included. RMA # must be written on the shipping label and not on the item packaging. Returns without valid RMA # will be discarded. If the item(s) you returned are damaged and/or some accessories are missing, iFunCity.com reserves the right to retain your payment up to 100% or to charge you a restocking fee of fifteen (15) percent.

If you placed a wrong order, you have seven (7) days since the date of the item(s) receipt to request a return or to make an exchange. For those returns, you will get an 80% refund of the orgininal product price (shipping is not included and won't be reimbursed in case of any returns). The product must be returned in its original condition with all accessories included (see above for details on damaged items).

- My product is missing parts.

If you receive a different item from what you have ordered, you have seven (7) days from the date of receipt to request an unique RMA #. You must return the item(s) in its original condition with all accessories and manuals included. RMA # must be written on the shipping label and not on the item packaging. Returns without valid RMA # will be discarded. If the item(s) you returned are damaged and/or some accessories are missing, iFunCity.com reserves the right to retain your payment up to 100% or to charge you a restocking fee of fifteen (15) percent.

If you placed a wrong order, you have seven (7) days since the date of the item(s) receipt to request a return or to make an exchange. For those returns, you will get an 80% refund of the orgininal product price (shipping is not included and won't be reimbursed in case of any returns). The product must be returned in its original condition with all accessories included (see above for details on damaged items).

- When will my backorder arrive?

Backorders usually get restocked within 3 days to 2 weeks depending on the item. They can always contact us at support@ifuncity for a more accurate time

My Account

- How do I create an account?

Head over to this page to create an account

- How do I edit my account information?

You can edit your account information by logging in to your account and editing your details while logged in

- How much is my shipping?

You can find shipping prices here.

- I forgot my password.

Go to the login/register page and click the Forgot Your Password? link

- How do I return my product?

All returns require an unique RMA # within seven (7) days after the receiving date for an exchange or refund. Items without the unique RMA # will not be accepted. RMA # are good for fourteen (14) days. Any products returned after the expiration date will be refused. Please email support@ifuncity.com to submit your return request. All returns will be evaluated by our customer service team. Please confirm that your personal information is accurate and effective. Your cooperation and confirmation is required. iFunCity.com is not responsible if a connection cannot be made betweem iFunCity.com and the customer. We will not handle your case any longer than fourteen (14) days. Refunds are made for item(s) value only, excluding shipping and handling charges.

- I received the wrong product.

If you receive a different item from what you have ordered, you have seven (7) days from the date of receipt to request an unique RMA #. You must return the item(s) in its original condition with all accessories and manuals included. RMA # must be written on the shipping label and not on the item packaging. Returns without valid RMA # will be discarded. If the item(s) you returned are damaged and/or some accessories are missing, iFunCity.com reserves the right to retain your payment up to 100% or to charge you a restocking fee of fifteen (15) percent.

If you placed a wrong order, you have seven (7) days since the date of the item(s) receipt to request a return or to make an exchange. For those returns, you will get an 80% refund of the orgininal product price (shipping is not included and won't be reimbursed in case of any returns). The product must be returned in its original condition with all accessories included (see above for details on damaged items).

- What is your return policy?

All returns require an unique RMA # within seven (7) days after the receiving date for an exchange or refund. Items without the unique RMA # will not be accepted. RMA # are good for fourteen (14) days. Any products returned after the expiration date will be refused. Please email support@ifuncity.com to submit your return request. All returns will be evaluated by our customer service team. Please confirm that your personal information is accurate and effective. Your cooperation and confirmation is required. iFunCity.com is not responsible if a connection cannot be made betweem iFunCity.com and the customer. We will not handle your case any longer than fourteen (14) days. Refunds are made for item(s) value only, excluding shipping and handling charges.

- When will my order ship?

Your order will ship within 48 hours on business days

International Shipping

- Do you ship to my country?

We currently only ship to these countries: Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Macau, Macedonia, Malaysia, Maldives, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Portugal, Puerto Rico, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, Ukraine, United Arab Emirates, United Kingdom, United States, Uzbekistan, Yemen.

- What are my payment choices?

 We only accept payment by credit card, PayPal, and Google Checkout.

- What are my shipping charges?

USA SHIPPING

- FREE SHIPPING: USPS, Hong Kong Post, China Post (7-20 days).

- EXPEDITED SHIPPING: EMS, DHL, FedEx, UPS (4-7 days).

INTERNATIONAL SHIPPING

- REGULAR SHIPPING: USPS, Hong Kong Post, China Post (10-30 days).

- EXPEDITED SHIPPING: EMS, DHL, FedEx, UPS (5-15 days).

- What is the return policy?

All returns require an unique RMA # within seven (7) days after the receiving date for an exchange or refund. Items without the unique RMA # will not be accepted. RMA # are good for fourteen (14) days. Any products returned after the expiration date will be refused. Please email support@ifuncity.com to submit your return request. All returns will be evaluated by our customer service team. Please confirm that your personal information is accurate and effective. Your cooperation and confirmation is required. iFunCity.com is not responsible if a connection cannot be made betweem iFunCity.com and the customer. We will not handle your case any longer than fourteen (14) days. Refunds are made for item(s) value only, excluding shipping and handling charges.

Guarantees

Money Back Guarantee

We want to be certain that you will are completely satisfied with our product offering. In the case you are not, our website offers a 30 days money back guarantee. For details, see our Return and Refund page (restocking fees and other limitations may apply).

Privacy Policy

We value your privacy. Please view our Privacy Notice for complete details on how we protect and use your information.

Security

This website is protected and secured with the GoDaddy SSL (secure socket layer) encryption, the highest standard in Internet security

Pricing and Billing

Do I have to pay sales tax?

California is the only state we charge sales tax. We do not currently charge taxes on any other U.S. states or countries (if sales tax is applicable in your state or country, it is your responsibility to declare and pay for it). If you have to pay tax, this will show automatically on your order during checkout, before you finally submit your payment.

I have a question on my charges.

Click the My Account / Order History link at bottom of our website to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact our Customer Service team for further assistance at +1-949-270-5123.

I need a copy of my receipt/invoice.

Click the My Account / Order History link at the bottom of our website to print invoices or contact our Customer Service team for further assistance at +1-626-608-1515.

When will my credit appear on my account?

Credits usually take 10-20 business days from the time we receive your product(s).

When will my credit card be charged?

Your credit card, debit card or PayPal account is charged at the time of order and will usually show up on your account within 24 hours.

Buyer's Guide

- How do I buy/redeem a gift certificate?

After adding items to your cart, click the Check Out link at the top of our site to view your cart. In the middle of the shopping cart (after your list of items), you'll see a box where you may enter your coupon code. Just make sure you click the APPLY button in order for the discounts to apply!

- How do I find a product?

To find the product(s) you're looking for, you may: use the navigation menus on right end-side of our website and/or type a keyword or phrase into the SEARCH FOR PRODUCTS box. If you have any trouble locating a product, feel free to contact our Customer Service Team at our toll free number: 1 (888) 672-2939 or for assistance.

- How do I use a coupon?

After adding items to your cart, click the Check Out link at the top of our site to view your cart. In the middle of the shopping cart (after your list of items), you'll see a box where you may enter your coupon code. Just make sure you click the APPLY button in order for the discounts to apply!

 

Additional Support

- How do I contact you?

HOTLINE: 1-888-672-2939
PHONE: 1-949-270-5123
FAX: 1-949-861-5005

Customer Service: support@ifuncity.com
Sales Support: sales@ifuncity.com
Technical Support: tech@ifuncity.com

 
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